One Australian gamer was denied a replacement for DRAM kit bought just two years prior and was only offered a refund of original price, four times less than its cost today

An Australian gamer was denied a replacement for a faulty DDR5 DRAM kit purchased two years prior, with the retailer Umart offering only a refund of the original purchase price. The customer argued this constituted a major failure under Australian consumer law, as the current market price for a comparable kit is significantly higher. Umart and Corsair have provided differing accounts of the situation, with Corsair stating all its DRAM kits come with a lifetime warranty and are investigating the case.

• Entities
• Hardware Warranty
• Corsair
• Umart
• PC Components
• Consumer Rights
• Australian Competition and Consumer Commission
• DDR5