MAMassively Overpovered
The Daily Grind: Should game studios ban profanity in MMORPGs?
Blizzard Entertainment faced backlash over its customer support's handling of a World of Warcraft player's profanity, initially citing a non-existent rule against cursing. The company later clarified that profanity is judged on a case-by-case basis, not subject to a blanket ban, though the interaction raised questions about AI involvement in customer service.