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Sony Warns PlayStation Customers Against Harassing Support Staff Amid Disc Backlash
Sony Interactive Entertainment has implemented a new anti-harassment policy for its customer service staff in Japan, prompted by backlash against the company's decision to phase out physical game discs. The policy outlines restrictions on unreasonable demands, abusive language, and threats, with Sony prepared to involve law enforcement if necessary. This move comes amidst ongoing criticism regarding Sony's digital storefront practices and a class-action lawsuit settlement.