Customer Relations
Ongoing coverage on Customer Relations.
Latest coverage
Games Inbox: Which is worse out of Xbox and PlayStation?
Readers debate whether Microsoft's Xbox or Sony's PlayStation is worse, criticizing both for customer-unfriendly practices like microtransactions and the move away from physical media. Concerns are raised about EA's continued push for in-game purchases and the potential impact of digital-only games on preservation and long-term access.
Steam Community Shows Valve Some Love, and It’s Heartwarming
The PC gaming community has shown overwhelming support for Valve, celebrating the company's positive impact on the platform through Steam. This outpouring of appreciation, largely originating on Reddit, highlights Valve's customer-friendly approach and smooth operation of Steam, especially in contrast to recent negative news from other gaming companies. The community's positive sentiment is seen as a significant boost for Valve, particularly with the ongoing success of the Steam Deck.
Limited Run Games announces renewed fan-first focus with improved communication and more consistent experience
Limited Run Games has announced a renewed focus on its community, aiming to improve communication and deliver a more consistent experience for its customers. The company stated it will be celebrating the community and strengthening its communication around every release. Stewardship of the brand and business operations will now be led cooperatively following Josh Fairhurst's stepping down as president.