Customer Service
Ongoing coverage on Customer Service.
Latest coverage
Pokémon Trading Card Store Denies Giving Special Treatment to Celebrities, as Angry Customers Leave a Flood of Negative Reviews
A British store selling Pokémon cards has denied allegations of giving preferential treatment to celebrities during a 30th-anniversary product launch. Customers who waited for hours reportedly left empty-handed, leading to a significant number of negative reviews.
"This feels like a Spider-Man meme" - RTX 5090 buyer beats Asus' price hike via Nvidia's website, but no one wants to honor the order
A PC gamer attempted to purchase an Nvidia RTX 5090 graphics card for $4,982 through Nvidia's website, beating a price hike from Asus. However, the order was cancelled due to a pricing dispute between Nvidia and Asus, with neither company willing to honor the original price. This situation highlights issues with online order fulfillment and communication between manufacturers and retailers.
Uber lays off 10 percent of its customer service team in favor of using AI
Uber has laid off 10 percent of its global customer service team, opting to replace human agents with artificial intelligence. This move signifies a shift towards AI-driven solutions for customer support within the company.
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Valve replaced a stolen Steam Machine for a UK customer after it was taken by porch pirates. The incident saved the redditor approximately £1,000.
"Valve has a customer for life": Dad says Valve sent him a free Steam Deck case after his newborn threw up on…
A father reported that Valve sent him a free replacement Steam Deck case after his newborn child vomited on the original. The user contacted Valve support hoping to purchase a replacement, but was instead sent one for free, leading him to declare Valve has earned his lifelong business due to exceptional customer service.
Scale the Depths Customer Favourites Guide - Full List
This guide for Scale the Depths provides a list of customer favourite dishes to maximize payouts. Serving customers their preferred meals results in higher payments, which is crucial for progression. The article details specific fish preferences for various in-game customers.
Lord of the Rings Online is hiking its multi-month subscription fees with a grace period through 2027
Lord of the Rings Online is increasing its multi-month subscription prices for the first time since its 2007 launch, with changes taking effect after June 30th. Existing subscriptions will be grandfathered in at the old rates until the end of 2027. The game will also see new content updates and its developers will attend Gen Con.
Valve reportedly giving away free Steam games to Steam Controller buyers who had delivery botched: "Average Valve…
Valve reportedly offered a customer a free standard-edition game of their choice after a Steam Controller they ordered was misdelivered. The user shared a screenshot of the interaction with Steam Support, stating they received the new Forza Horizon 6 as compensation. While unconfirmed by Valve, the incident highlights positive customer service from the company.
Evening Metaverse
Netflix is experiencing an error that prevents some users from canceling their subscriptions following a recent price increase. The issue is reportedly affecting users attempting to manage their accounts after the price hike.
How to get a refund on the Nintendo eShop
This guide explains Nintendo's refund policy for the Nintendo eShop, noting that refunds are typically only granted under special circumstances, such as games with significant glitches or performance issues. While not guaranteed, Nintendo may offer one-time exceptions for titles that fail to deliver on their promises, citing examples like Xenoblade Chronicles X: Definitive Edition, Sonic Colors: Ultimate, and Pokemon Scarlet and Violet.
Did your Xbox controller recently ship without a battery included? Microsoft has finally acknowledged the issue and is compensating players with a 'one-time offer' — here's how you can claim yours
Microsoft has acknowledged that a limited number of Xbox wireless controllers have shipped without batteries since December. The company is now offering affected players a one-time offer to claim a free Xbox Rechargeable Battery + USB-C cable through the Xbox support website by registering their device.
Creality's Warranty Loophole: How They Tried to Charge Us $30 for a Defective Sensor
This article details a 23-day warranty dispute with Creality over a defective CR-Touch sensor on a CR-10 SE printer. The author argues that Creality and its distributors attempted to classify the electronic sensor as a 'consumable part' to avoid warranty obligations, despite it failing within the 2-year warranty period. The piece highlights how companies may exploit customer ignorance and exhaustion to deny legitimate warranty claims, advising consumers to document everything, know their local laws, and persist in asserting their rights.
