Refund Policy
Ongoing coverage on Refund Policy.
Latest coverage
Battlefield 6 Player With Over 400 Hours Gets Full Refund from Steam After Key Modes Were Removed
A player with over 400 hours in Battlefield 6 received a full refund from Steam after Battlefield Studios removed key quick-play matchmaking modes. This action highlights a shift in refund policies for games with significant playtime when core features are altered.
Steam reportedly refunds Battlefield 6 player with 470 hours logged after EA quietly pulled Rush mode from Quickplay
A Battlefield 6 player successfully obtained a full refund from Steam for the Phantom Edition, despite having played for 470 hours. This exception was granted after the popular Rush mode was quietly removed from the game without notice in a recent patch, violating Steam's typical refund policy.
"I almost died": Solo dev says his Steam game made $1.3 million, but 99% of people refunded it so he's…
A solo developer's prank game, 'This Game Costs $200', generated over $1.3 million on Steam, but 99% of purchases were refunded, leaving the developer with just over $2,000. The game, an asset flip with meme content, was priced at the maximum allowed $200. Most refunds came from China, with many users not even launching the game, raising questions about Steam's refund policy and potential misuse.
Steam's "no questions asked" refund policy makes it "super easy for players to abuse this rule", says indie developer
An indie developer, Mateo Covic, has voiced concerns that Steam's "no questions asked" refund policy is being abused by players, leading to a significant number of refunds for his game, Paddle Paddle Paddle. Despite positive reviews, Covic argues that players can complete games within the two-hour window and still receive a refund, which he believes is unfair to developers. While Covic is not advocating for the removal of refunds entirely, he suggests that the current system makes it too easy for players to exploit the policy.
Issues and Activism
A game developer has urged Valve to address exploitable loopholes in Steam's 2-hour refund policy, citing over 55,000 players who refunded his short game and openly admitted to abusing the system. This highlights ongoing issues with the platform's refund mechanisms.
Dev tells Valve to fix Steam's exploitable 2-hour refund policy as "over 55,000" players refund his short game and even brag about it in reviews
An indie developer has called out Valve's Steam refund policy, stating that over 55,000 players have refunded their short game, Paddle Paddle Paddle, despite overwhelmingly positive reviews. The developer highlights that the game's completion time is under the two-hour threshold for refunds, allowing players to finish the game and then request their money back, which they argue is exploitative.
Steam Rules Must Change, Developer Says, After Players Praise Bitesize Game But Are Allowed to Refund It Anyway
A Steam game developer is advocating for changes to the platform's refund policy. This comes after players who enjoyed a small game were still able to receive refunds, prompting the developer to question the current system's effectiveness.
Sony’s digital-only plans are awful and the PS5 refund system is the worst part
Sony's plan to transition to digital-only PlayStation 5 games is criticized for eliminating game ownership and exacerbating its restrictive refund policy. The article argues this move, coordinated with titles like Grand Theft Auto 6, prioritizes publisher profits over consumer rights and may alienate players.
Hammersonic 2026 Jadi Private Festival, Refund Mulai Pekan Depan
Hammersonic Festival 2026 has been transformed into a private event, moving away from its public music festival format. Ravel Junardy, CEO of Ravel Entertainment, announced the change due to various dynamics impacting the event's organization. Ticket refunds for attendees will commence next week, with limited invitations available for those wishing to attend the private festival.
Crimson Desert is like "like riding a bike", says Pearl Abyss PR boss, possibly in the sense that bikes also don't run on Intel Arc GPUs
Pearl Abyss has confirmed that Crimson Desert does not support Intel Arc graphics cards and advised players to seek refunds if they purchased the game expecting compatibility. The company's marketing director, Will Powers, also commented on the game's controls, comparing them to learning to ride a bike. Pearl Abyss has stated they will listen to community feedback for improvements.
