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Ex-PlayStation boss says Microsoft is 'trying so hard to will' Xbox Game Pass 'into health' and suggests 'a clarifying post mortem would do the entire industry some good'

Former PlayStation executive Shawn Layden commented on Xbox's efforts to sustain Xbox Game Pass, suggesting the service is struggling despite Microsoft's attempts to improve its value. This follows a leaked memo from Xbox CEO Asha Sharma acknowledging the subscription service's current high cost and outlining plans for future evolution. Layden also stated that a thorough analysis of the service's performance would benefit the entire industry.

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