Community Management
Ongoing coverage on Community Management.
Latest coverage
How to Handle Toxic Players in Online Communities
This guide offers strategies for dealing with toxic players in online gaming communities, categorizing toxic behaviors and providing advice on how to manage them. It emphasizes using in-game tools like muting, adopting uninteresting communication styles, and understanding community-specific approaches to mitigate negative interactions and prevent burnout.
The Daily Grind: Who’s your favorite MMO developer, composer, or community manager?
This article asks readers to name their favorite MMO developer, composer, or community manager and explain why they admire them. It highlights the collaborative nature of MMO development and the importance of recognizing the diverse talents involved.
Quinfall parts ways with a community manager who allegedly engaged in cheating and RMT
Vawraek Technology has parted ways with a community manager for Quinfall due to alleged involvement in cheating and real money trading. The company stated that a restructuring of community communication and player relations was necessary, and all management duties will now be directly supervised by the development team. Speculation is rife within the player base regarding the specifics of the community manager's actions.
Jobs roundup: September 2026 | Amir Satvat joins 1Up Ventures as a general partner
This article rounds up recent personnel changes in the games industry, including Amir Satvat joining 1Up Ventures, Ilari Kuittinen stepping down from Housemarque, and Tamara Feiman appointed CEO of Lion Studios. It also notes new roles at Sega of America and Activision Blizzard for Call of Duty.
EVE Frontier’s inaugural Conclave of Luminaries fills its eight seats
Fenris Creations has appointed eight players to the inaugural Conclave of Luminaries for its game EVE Frontier. This community body aims to provide a permanent channel for player feedback to the studio. The appointments were revealed during the game's weekly Frontier Friday stream.
Despite Being The End Of The World, State Of Decay 3 Is Surprisingly Welcoming
State of Decay 3 offers a surprisingly welcoming experience for both newcomers and long-time fans, despite its apocalyptic setting. The game features procedurally generated characters with unique traits and abilities, emphasizing community and survival. Its dynamic world and engaging multiplayer allow players to approach challenges in various ways, from direct combat to strategic resource management.
Small Tournament, Serious Setup: What an Amateur Xbox Event Needs Online
This guide outlines the essential elements for organizing amateur esports tournaments, focusing on online events for games like Xbox titles. It emphasizes the importance of clear communication, a centralized event page for all information, and a robust rulebook to manage player conduct and technical issues. The article also touches on streaming considerations and pre-event testing to ensure a smooth experience for participants and organizers.
We're hiring! Wargamer is looking for an editor
Wargamer is seeking a new Editor to lead content and video strategies, grow its Discord community, and expand its reach. The role requires significant experience in leadership, writing, editing, video production, and a strong commercial understanding of the tabletop games industry. This is a fully remote position within the UK, with applications closing on August 31, 2026.
Casually Classic: Will the WoW Classic Plus announcement anger the community no matter what?
The upcoming announcement of a 'WoW Classic Plus' project at BlizzCon is likely to divide the community, with conflicting player expectations and past grievances making universal satisfaction improbable. The author expresses a desire for the project but cautions against letting emotions dictate reception, while also criticizing content creators who deliberately incite outrage. Ultimately, the success of the new version will depend on its own merits, independent of forum noise.
After 10 years, Terraria's biggest mod shuts down due to an 'irrecoverably tainted reputation' and…
The popular Terraria mod, Calamity, is ceasing all development after 10 years due to serious allegations against its leadership. The development team cited a 'tainted reputation' stemming from accusations of misconduct and financial impropriety involving the mod's owner, Ozzatron. Many contributors have requested their work be removed, making continued development impossible.
EverQuest Legends saw weekend outages, and gamers took it out on the community manager
EverQuest Legends experienced server login issues over the weekend, leading to a temporary server shutdown for emergency fixes. The situation escalated when senior community manager Linda Carlson's response in Discord was perceived by some players as unprofessional and dismissive, sparking debate on Reddit about entitlement and context.
When the Bots Purge the Archive: Reddit’s AI Moderation Erased a Decade of r/AskHistorians Work
Reddit's AI moderation system has caused significant issues, including the deletion of a decade's worth of content from the r/AskHistorians subreddit, mistakenly flagging historical image links as spam. Similar problems have occurred on Discord, where AI incorrectly banned thousands of users for posting images of chessboards, and Meta platforms have faced complaints about AI-driven bans. These incidents highlight the risks of over-reliance on automated systems without sufficient human oversight, particularly concerning false positives that disproportionately affect marginalized communities and silence valuable contributions.
Reddit bets AI moderation can replace the karma gate for newcomers
Reddit is integrating AI-powered moderation tools, known as Rules Hub, to reduce reliance on account age and karma thresholds for new users. This aims to make participation easier, combat spam and scraping, and provide better tools for community moderators. While karma is not being retired, its importance may diminish as the platform enhances its built-in abuse prevention systems.
Morning Metaverse
This article discusses the challenges and less glamorous aspects of being a social media manager for video games, highlighting the pressure to create engaging content. It also briefly mentions the release notes for SeaMonkey 2.53.24.
Bucking the trend in this era of closing MMORPG forums, Monsters & Memories just opened new forums instead
Bucking the trend of MMORPG developers closing forums, Monsters & Memories has launched its own official forums. Previously operating solely through Discord, the game's developer, Niche Worlds Cult, announced the new forum with GM Trent encouraging players to use their game account information to access it. Discord forums will be retired soon as the official forums are a work in progress.
Palworld 1.0 has spurred more "manufactured dramas," says publishing lead – but don't let that put you off the survival game: "Enjoy your hobby"
Pocketpair's publishing lead, John Buckley, addressed "manufactured dramas" surrounding Palworld 1.0, urging players to enjoy their hobby without getting drawn into online negativity. Despite some controversy, the survival game's 1.0 update has been well-received with positive Steam reviews and high player counts.
The Daily Grind: What’s the most important thing an MMORPG can do in its first month?
This article discusses the crucial actions MMORPGs should prioritize in their first month post-launch, focusing on developer communication, player feedback integration, and strategic roadmaps. It emphasizes the importance of substantive communication over mere noise and warns against drastic, potentially disruptive balance changes.
Elder Scrolls Online’s former CM: ‘I wouldn’t trade the past 18 years for anything’
Former Elder Scrolls Online community manager Gina Bruno expressed gratitude for her 18 years with the game following recent layoffs. She shared messages from players highlighting the game's positive impact on their lives and friendships. The article also touches on community reactions to the layoffs and misunderstandings regarding Microsoft's financial decisions.
Safe Gaming Guide for Adults: Anti-Toxicity in 2026 | TAG
This guide offers strategies for adult gamers to combat online toxicity and improve their gaming experience. It introduces TAG's safety score for rating games based on community health and provides platform-specific tools for managing communication and blocking players. The article emphasizes the benefits of private lobbies, playing with trusted friends, and seeking out positive communities to mitigate the negative impacts of toxic online environments.
Massively Overthinking: Unbundling the MMORPG genre, 12 years later
Industry figures like Raph Koster discuss the 'unbundling' of the MMORPG genre, where its core components like live services and subscription models have been adopted by other game genres. The article explores what truly defines an MMORPG in the current landscape, with contributors suggesting elements like persistent virtual worlds, community, and a unique 'glue' holding disparate game elements together, rather than just player count.