Eurogamer
Published
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Steam's "no questions asked" refund policy makes it "super easy for players to abuse this rule", says indie developer
An indie developer, Mateo Covic, has voiced concerns that Steam's "no questions asked" refund policy is being abused by players, leading to a significant number of refunds for his game, Paddle Paddle Paddle. Despite positive reviews, Covic argues that players can complete games within the two-hour window and still receive a refund, which he believes is unfair to developers. While Covic is not advocating for the removal of refunds entirely, he suggests that the current system makes it too easy for players to exploit the policy.
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